Customer Portal Features

Q: I’m already a customer. Do I need to create an account again?

If you want toview your invoices, haveyour company name appear on your billingdocuments, orinvite members of your team to place rentals or pick up equipment, then yes — you will need to create a profile in the Customer Portal. This simply means entering your email address, choosing a password, and clicking the activation link you will receive by email. Once your profile is created, if you are already a Simplex customer and we have your email on file, our system will recognize you and give you access to your Customer Portal automatically. If this does not happen, please contact us atouverturedecompte@simplex.ca. We will verify whether your email is already registered in our system.

The Simplex Customer Portal provides businesses with a simple and efficient solution for managing equipment rentals online. From tracking active rentals to accessing invoices and reports, all your information is centralized in one secure platform to help you save time, reduce errors, and maintain full control over your projects.

A Platform Built for Business Management

The Simplex Online Account brings all your rental activity and account information together in one dashboard, accessible anytime.

Designed with professionals in mind, it allows you to:

View past, current, and upcoming rentals at a glance
Submit equipment rental requests for your job sites
Access invoices and account balances in just a few clicks
Review consumption reports to better plan future needs
Benefit from one centralized account valid at all our Quebec locations

A true management tool, built for the realities of the field.

Better Control for Your Teams and Job Sites

Within a company, multiple employees may need to rent or pick up equipment. The Customer Portal makes coordination easier by allowing you to add authorized users to your organization.

You can assign specific roles based on responsibilities:

Administrator: Full account management access
Editor: Can place rentals and manage projects
Visitor: Limited access, ideal for employees picking up equipment

This structure allows you to delegate efficiently while protecting your business from errors or identity misuse at pickup.

Simplified Management for Multiple Projects

Whether you’re managing one job site or several at once, the customer portal becomes your company’s control center.

You maintain clear visibility over:

Equipment rented by project or employee
Active quotes
Rental-related expenses
Documents required for accounting

This transparency helps streamline operations and optimize costs.

Access Detailed Reports and Make Smarter Decisions

The customer portal provides detailed rental activity reports to help you:

Analyze your rental habits
Plan upcoming equipment needs
Allocate equipment more effectively across contracts
Avoid oversights or duplicate rentals

Simple. Centralized. Efficient.

The Simplex Online Account is designed to support businesses in the day-to-day management of their equipment rentals.

More than just an online account, it’s a complete solution to save time, structure your operations, and stay in control of every project.

Customer Portal Features

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One customer portal. Dozens of benefits.

Create My Online Account

I’m already a customer. Do I need to create an account again?

If you want to view your invoices, have your company name appear on your billing documents, or invite members of your team to place rentals or pick up equipment, then yes — you will need to create a profile in the Customer Portal.

This simply means entering your email address, choosing a password, and clicking the activation link you will receive by email.

Once your profile is created, if you are already a Simplex customer and we have your email on file, our system will recognize you and give you access to your Customer Portal automatically.

If this does not happen, please contact us at ouverturedecompte@simplex.ca. We will verify whether your email is already registered in our system.

I work within an organization that manages multiple sites and/or companies. Can I access all of them?

Yes, it is possible to manage multiple companies or job sites from your customer portal.

You have two options:

If you are already logged in, you can create a new business account directly online. Once your accounts are activated, you will be able to switch easily between them within your customer portal.
If you would like to link the same user to multiple existing accounts, simply send a request by email to ouverturedecompte@simplex.ca. Once the accounts are linked, you will be able to view the information for each account and switch between them seamlessly.